Step 1
Order confirmed
Payment/COD is verified and stock is reserved.
Narayani creations
Narayani creations
Delivery system
Every Narayani order should move through a predictable promise: confirmation, quality check, secure packing, courier handoff, live tracking, and proactive support.
24-72h
Dispatch target
Rs.999+
Free shipping
Email + WhatsApp
Tracking alerts
Enter pincode to see ETA, COD support, and courier coverage.
Customer journey
Step 1
Payment/COD is verified and stock is reserved.
Step 2
Piece is inspected, polished, photographed, and gift packed.
Step 3
Shiprocket selects the best available courier for your pincode.
Step 4
Tracking link is shared by email and WhatsApp once shipped.
Dispatch SLA
Ready pieces dispatch in 24-72 hours. Made-to-order or custom sets show a longer promise before checkout.
Shipping charge
Delivery is free above Rs.999. Orders below that use a standard Rs.49 shipping charge.
COD rules
COD is available on most serviceable pincodes. High-risk/remote zones may be prepaid only.
Returns
Eligible pieces can request return/exchange support within the policy window if unused and packed with tags.
Next level flow: when admin marks an order as shipped, trigger WhatsApp + email tracking automatically, then send delivery-day reminder, delivered thank-you, review request after 48 hours, and win-back coupon after 21 days.
Contact supportSecure packaging
Gift-ready box, moisture protection, and product care card.
Easy support
WhatsApp-first support for address changes, delivery issues, and returns.
Courier fallback
If one courier is weak for a pincode, admin can switch provider before dispatch.